The Photo Album - How to Do it Right
So many dating sites appear to have messed up the single most important factor in retaining customer loyalty and driving increased site usage; i.e. the users’ photo album. The importance in providing good, clear, easily accessible images to people browsing a dating site is well documented. However, what are the main criteria for a good photo browsing experience?
First, we need to define the website limitations. The administrator of a dating site can not realistically demand that all users submit professionally-taken photos; therefore the aesthetics of the image itself are not taken into consideration. Then we are left with what the site designer can actually be responsible for:
- provide large images (a generous reciprocal crop factor should be supported)
- well-proportioned images (no vertical/horizontal skewing should occur during post-upload processing)
- quick load of each and every image after a user-triggered event
- easy navigation between images
- main image must be bigger than the thumbnail
- main image must not extend over the average page dimensions
- if possible, allow user to upload photo description for every image
Most sites flaunt at least one of these rules and a ridiculously high percentage only have one or two of the rules implemented. I have seen some sites where the thumbnail image is actually the same size as the main image (if it is too small the photo is hard to see; if it is too large it takes too long to download).
I think the best solution is to utilise average size thumbnails, with the corresponding main image at least 4-6 times the dimensions of the thumbnail. With the pervasive adoption of Javascript, there is no excuse not to allow users to view the images via a rollover function, and all on the same page. In addition, there should be no need to navigate to a different page or a pop-up window to view the clicked-on image. Follow these straightforward rules and the user will have a far more convenient browsing experience and usability frustration need not drive them away.